TCS Ranked #1 for Customer Satisfaction in Survey of Whitelane Research

Deepthi | Myequity news | Date : 24-10-2018 16:35:00 IST

Tata Consultancy Services has been ranked number one for customer satisfaction in the 2018 Swiss IT Outsourcing Study by Whitelane Research.

The in-depth study is based on a survey of senior executives (CIOs, CEOs, CFOs or their direct reports) from over 80 of the top IT spending organizations in Switzerland, who oversee over 300 unique IT services contracts. Respondent scores were used to evaluate the top 18 IT service-providers in Switzerland on their performance, customer satisfaction levels and delivery quality.

With a general satisfaction score of 74%, TCS was once again the highest ranked provider in Switzerland on this parameter. This is the sixth year in a row that TCS has been ranked highest for customer satisfaction.

Jef Loos, Head of Sourcing at Whitelane Research
, said: "This year's Whitelane Study provides the most in depth analysis of the IT outsourcing industry in Switzerland to date and highlights how Swiss executives are increasingly looking for ways to adapting a Business 4.0 mindset using technologies such as automation, robotics and AI with an increasing acceptance. TCS has been a standout digital partner and vanguard of Business 4.0 transformation to these companies for yet another year."


"We are very pleased to be ranked the highest for customer satisfaction every year for the past six years. We particularly value this ranking because it is based on customers' assessment of our work, and therefore a direct reflection of how our teams perform and engage with our clients," said Rainer Zahradnik, Deputy Country Manager, TCS Switzerland. "Our customer centricity, execution excellence and deep contextual knowledge of our customers' businesses have helped us build up enduring, high- trust relationships with customers in Switzerland. These attributes, along with our digital expertise and intellectual property, have made us their preferred partner on their Business 4.0 transformation journeys."

About Tata Consultancy Services Ltd. (TCS):


Tata Consultancy Services is an IT services, consulting and business solutions organisation that has been partnering with many of the world's largest businesses in their transformation journeys for the last fifty years. TCS offers a consulting-led, Cognitive powered, integrated portfolio of IT, Business & Technology Services, and engineering. A part of the Tata group, India's largest multinational business group, TCS has over 400,000 of the world's best-trained consultants in 46 countries.


More from Myequity