TCS Positioned as a Leader and Star Performer in Digital Workplace Services by Everest Group

Deepthi | Myequity news | Date : 18-08-2018 00:10:00 IST

Tata Consultancy Services (TCS), a leading global IT services, consulting and business solutions organization, has been recognized as a Leader and Star Performer for the second year in a row in the Everest Group PEAK Matrix for Worldwide Digital Workplace Services.

In an assessment of 20 global service providers offering workplace services, TCS was positioned highest for market impact and was named Star Performer for having a top quartile year-on-year improvement in scores. The company's well-defined, end-to-end vision of the future workplace, its consistent and meaningful investments in a workplace services portfolio that aligns to client needs, a strong collaborative culture and high levels of client satisfaction are amongst the key strengths highlighted in the report.

"As part of their Business transformation, progressive organizations are catering to the demands of a globalized, multi-generational workforce by investing in building a vibrant collaborative work environment and focusing an enriching their user experience," said Krishna Mohan, Global Head IT Infrastructure Services and Deputy Head, Cognitive Business Operations, TCS. "Our Leaders position in the Everest Group PEAK Matrix is a testament to our vision and strategy, investments and innovation, strong portfolio mix, wide delivery footprint and market success."

"TCS’ vision of the digital workplace goes beyond IT infrastructure and focuses on end-to-end employee experience - from service desks, end user computing, intranets and collaboration, workplace innovation and learning, and persuasive and immersive experiences. As infrastructure moves to the cloud, employee experiences are transforming into anytime-anywhere, zero touch systems of engagement powered by automation and AI," said Ashok Krish, Global Head, Digital Workplace practice, TCS.

"The key philosophy of digital workplace is to offer personalized services, underpinned by flexible delivery models, choice of support channels, end-to-end operations automation, and innovative business-aligned metrics. TCS continues to make the right investments and evolve its digital workplace services portfolio to align with these market requirements, while maintaining its high delivery execution standards - thereby strengthening its Leader position on the assessment. Clients have specifically pointed out TCS' well-integrated services suite and its framework to continuously track and improve user experience as key strengths," said Chirajeet Sengupta, Partner, ITS Research Services, Everest Group.

About Tata Consultancy Services:

Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for the last fifty years. TCS offers a consulting-led, Cognitive powered, integrated portfolio of IT, Business & Technology, Services, and engineering. This is delivered through its unique Location Independent Agile delivery model, recognized as a benchmark of excellence in software development.A part of the Tata group, India's largest multinational business group, TCS has over 400,000 of the world's best-trained consultants in 46 countries. The company generated consolidated revenues of US $ 19.09 billion for year ended March 31, 2018


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