TCS a Leader in CX Services in Energy and Utilities: NelsonHall

Deepthi | Myequity news | Date : 29-03-2019 12:44:00 IST

Tata Consultancy Services (TCS) has been positioned as a Leader in the NelsonHall NEAT for Customer Experience (CX) Services in Energy and Utilities.

"In the Business 4.0™ era, utilities ore on the anvil of disruptive change, with ever evolving consumer expectations, data explosion, proliferation of the smart ecosystem, distributed generation, and regulatory changes. Utilities today seek a connected, collaborative, and seamless ecosystem of cognitive and digital technologies to transform customer experience,"
said Ashok Pai, Global Head, Cognitive Business Operations (CBO), TCS. "This recognition is a testament of our ability to deliver immediate benefits and meet future customer requirements across the customer experience value chain."

TCS delivers superior omni-channel customer experiences through a well-defined engagement strategy, a streamlined digital customer journey, hyper-personalized offerings, and real-time actionable insights from customer data.

"TCS' implementations in self-service, digital channel enablement, personalization, and IoT analytics for energy and utilities clients highlight a strong capability across the different stages of the customer lifecycle. As the sector clients move up the digital ladder, TCS' IP and experience in cognitive bots, responsive UI, and predictive analytics are the cornerstones of a transformational roadmap,"
said Ivan Kotzev, Lead Analyst Customer Experience Services, NelsonHall.

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