Tata Power crosses the 7 lakh consumer base milestone in Mumbai

Deepthi | Myequity news | Date : 06-03-2019 17:25:00 IST

Tata Power, India’s largest integrated power utility, today, accomplished a milestone by crossing 7 lakh consumer base mark in Mumbai. On this occasion, Tata Power invited Mr. Sumit Acharya - the ‘7th Lakh’ consumer at a celebratory event held at their Dharavi receiving station where he planted a sapling to commemorate this achievement.

In 2008, the Supreme Court, by its landmark judgement paved the way for Tata Power with the right to supply electricity directly to all consumers and grow its distribution business in Mumbai. Also, MERC laid down clear guidelines for an ‘Operational Protocol’ where it allowed consumers to choose their supplier between (then) Rinfra (now Adani) and Tata Power, thus establishing a viable alternative for reform in the distribution sector in India. The Company started off with a consumer base of 26,000 direct consumers prior to its retail expansion in Mumbai which commenced from November 2009 onwards.

Today, the company is growing at a rapid pace at which the consumer base has moved from 26,000 to 7 lakhs in a decade. With a major focus on superior customer service & delivery, the Company continues to provide affordable services with superior customer experience.

Speaking on this achievement, Mr. Praveer Sinha, CEO and MD, Tata Power, said, “We are extremely delighted to cross the 7 lakh consumer mark in Mumbai. We wish to continue being a relevant part of the growing consumer base and reach new heights through constant innovation and excellent customer service.”

For more than a decade, Tata Power has focused on providing its consumer with reliable, affordable and quality power and continuously enhanced customer care by delivering innovative services and solutions. The Company has been offering affordable power tariff across most consumer categories and the remarkable increase in the company's customer base is evidence of the same.

At the core of reliable power supply to the city is the unique 'Islanding System' pioneered by Tata Power, due to which the city of Mumbai has the advantage of assured uninterrupted reliable supply of power. In case of a grid failure, the Islanding System ensures uninterrupted power supply within the city limits. In case of a breakdown in the Western Regional Power Grid, Tata Power's system is automatically isolated from the rest of the grid. It ensures that our generating units continue to function. All essential services are assured continuity of power supply.

With many firsts to its credit, supporting the country's energy independence, Tata Power to revolutionised the age-old power industry and the way individuals consume power. Transforming itself from a traditional-led to digital-first business approach, the company offers multiple benefits to its consumers with the most competitive and excellent customer service which is at par with international benchmarks.

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