JSW Steel implements TQM at Vijayanagar Works unit to strengthen overall customer service orientation

Deepthi | Myequity news | Date : 22-11-2018 12:30:00 IST

JSW Steel, India's leading steel company, has implemented Total Quality Management (TQM) at its Vijayanagar Works steel-making unit as part of its journey towards quality excellence. TQM implementation has enabled JSW Steel, over the past five years, to drive operational efficiencies and strengthen its customer service orientation.

Commenting on JSW Steel's TQM focus, Mr. Seshagiri Rao, Joint Managing Director of JSW Steel and Group CFO, said, "Our TQM implementation has been specifically focused on building and strengthening the problem-solving capabilities of our employees at Vijayanagar. The Deming Prize that we won is a testimony of our journey and the milestones achieved by the team in ensuring that we create a Better Everyday for our customers. We will continue to focus on setting new benchmarks, going forward.”

Dr. Vinod Nowal, Deputy Managing Director of JSW Steel,
said, "We have a strong proactive customer oriented quality assurance teams across our manufacturing units. Our holistic TQM framework with a robust strategy management system along with 100% employee engagement ensures breakthrough thinking. In all, our organization ensures quality at every touch point to every customer and stakeholder.”

In October 2018, JSW Steel's Vijayanagar Works unit in Karnataka was awarded the highest global quality honour, The Deming Prize, for its TQM practices. The company now intends to implement TQM across all its steel manufacturing units. TQM implementation at its Salem Works in Tamilnadu is on track and its implementation at Dolvi Works in Maharastra is expected to be completed by 2020.

About JSW Steel Ltd:

JSW Steel is a part of the diversified US$ 13 billion JSW Group, which has a presence in Steel, Energy, Infrastructure, Cement, Ventures and Sports. JSW Steel is the leading integrated steel company in India with an installed steel-making capacity of 18 MTPA. JSW Steel's plant at Vijayanagar in Karnataka, is the largest single location steel producing facility in the country with a capacity of 12 MTPA.

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