Airtel launches Google Assistant based Digital Customer Care

Deepthi | Myequity news | Date : 22-10-2018 16:20:00 IST

In yet another industry first, Airtel has collaborated with Google to truly simplify its customer service experience by integrating its customer care with the Artificial Intelligence-powered Google Assistant. Airtel smartphone customers will now able to get instant resolution to their frequent account related queries through the Google Assistant.

These features are right now available in English but going forward , Airtel will roll it out in multiple regional languages to help deliver an even more personalized experience to millions of Indians and encourage them to get online. Similarly, Airtel will continue to track what questions customer are asking and enable responses to them via Google Assistant, thus improving the flexibility and robustness of the Airtel voice Action. The initiative is a part of Project Next - Airtel's digital innovation program, which is aimed at transforming customer experience across all of its services and touch points.

Sarang Kanade, Director - Customer Service Delivery, Bharti Airtel said: “As part of our digital transformation journey, this is another yet innovation to empower our customers. With smartphones fast becoming the norm for every Indian, this will make digital self-care much more interactive and step up the customer experience. We will continue to bring more of such exciting solutions for 'Digital India'."

About Bharti Airtel Limited:

Bharti Airtel Limited is a leading global telecommunications company with operations in 16 countries across Asia and Africa. In India, the company's product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed home broadband, DTH, enterprise services including national & international long distance services to carriers.

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